Find answers to the most frequently asked questions below. Can't find an answer? 
Are there ATMs at the airport?
Yes, you will find ATMs located on the airport terminal’s departures level and at the front entrance of the mainland ferry terminal.
Can I rent a car at the airport?
At this time there is no rental service available at Billy Bishop Toronto City Airport. Given the airport’s close proximity to the downtown core passengers are encouraged to take the complimentary shuttle to the Royal York, located adjacent to Union Station where a number of rental companies are located.
Does Billy Bishop have wireless Internet?
Free wireless Internet is available in the airport’s lounges. If you need a computer, you’re welcome to sit down at any of the complimentary iMac equipped workstations in the lounges once you’ve checked in.
Does Billy Bishop offer out-of-town transportation service?
No. Given the airport’s close proximity to the downtown core, passengers are encouraged to take the complimentary shuttle to the Royal York, located adjacent to Union Station.
From Union Station, you have access to several options including:
- GO Transit: This regional public transit service offers access to the Greater Toronto and Hamilton Area
- Via Rail: With departure from Union Station Via Rail Canada provides coast to coast train service
- Bus/Coach: Located at Bay and Dundas Streets and a short walk from Dundas and St Patrick Stations, the Toronto Coach Terminal provides bus transportation to cities across North America. Companies operating out of the terminal include Greyhound Canada , Coach Canada and Ontario Northland
- Rental car: A number of car rental companies are located at Union Station or within close proximity
How do I get to the airport?
There are several ways to get to Billy Bishop Toronto City Airport. Located at the foot of Bathurst Street (south of Queen’s Quay) and just minutes from downtown Toronto, the airport is accessible by car, taxi and public transit. For more information visit the Getting To section.
Please note that you must take a 90 second ferry ride to get to the airport. The ferry is free for pedestrians and $11 (round trip) for vehicles.
There is limited parking at the airport. Refer to the Parking section for additional information.
How long before my flight do I have to be at the airport?
On the day of departure you should allow sufficient time before your flight for check-in and departure. Billy Bishop is pleased to offer shorter-than-average passenger processing times.
Please note that you must account for the ferry ride to the airport in calculating your arrival time.
Contact your carrier directly for information about suggested arrival and check-in times.
Is there a shuttle from Billy Bishop to Toronto Pearson?
No, direct shuttle service between the airports is not currently available.
There is a complimentary airport shuttle to and from the Royal York Hotel. From here passengers have several travel options:
- Public transit: The Toronto Transit Commission offers several route options
- Airport Express: Regular shuttle bus service from the Royal York Hotel
- Rental car: A number of car rental companies are located at Union Station or within close proximity
- Taxi: You will find a taxi stand located outside Union Station. You can also grab a cab from Billy Bishop to Toronto Pearson
Is there anywhere to get food at Billy Bishop?
In addition to complimentary snacks and beverages in airport lounges, a fresh assortment of sandwiches, salads and bakery items, in addition to a range of beverage options, including beer and wine, are available to passengers for purchase once they have checked in.
Is there secure, overnight bicycle lockup at the airport?
There is regular, open-air bike lockup available at the airport, however bicycles are left at the owner’s own risk. Cyclists are advised to lock bikes properly and leave bikes at island lockup if they will be flying out of the airport.
There is also a
BIXI bike stand located at the corner of Queens and Eireann Quays.
What’s the airport shuttle bus schedule?
There is a complimentary shuttle bus to and from Billy Bishop approximately every 15 minutes.
Shuttle service to and from the airport is available on weekdays, weekends and holidays.
Please visit the visit the
Airport Shuttle section for more information.
Where can I find information for private pilots?
Information for private pilots can be found in the Canada Flight Supplement, at the Porter and Trans Capital FBOs, or by contacting the airport administration office at 416-203-6942, ext. 10.
Where do I get on the airport shuttle?
If you’re coming to the airport you can catch the shuttle at the west entrance of the Fairmont Royal York Hotel at the northeast corner of Front and York Streets, across the street from Union Station.
If you’re heading downtown from the airport you will find the shuttle conveniently located steps from the mainland ferry terminal.
Where do I pick up a passenger?
Passengers can be picked up on both the island and mainland. Vehicles crossing over to the island will be subject to the $11 ferry fee (return trip).
Who do I make a complaint to?
Complaints of any nature may be made directly to the airport administration office at 416-203-6942, ext. 10.
Complaints regarding noise may be made using the Register a Noise Complaint section of our site or by calling the Noise Complaint Line at 416-203-8490.