Noise Management Programme
Mandate
Reporting to Airport Director, the primary function of the Noise Management Office is to register, analyse and respond to noise complaints and monitor daily operations to ensure compliance utilizing an Airport Noise and Operations Monitoring System (ANOMS).
The Noise Management Office will also generate monthly reports on complaints received by the office.
The Noise Management Office will work with local residents, businesses and airport users to not only address daily operations but also on a strategic level, attempt to improve the long term noise mitigation measures at the Billy Bishop Toronto City Airport (BBTCA).
The Noise Management Office is responsible for administering and ensuring compliance with the Good Neighbour Policy and the Noise Abatement Procedure (see below).
Scope
The office will advise and take action on matters related but not limited to the following:
- Record and respond to noise concerns from residents utilizing the ANOMS
- Enforce aircraft noise violations in conjunction with Transport Canada
- Aircraft Operations procedures impacting aircraft noise within the 25 NEF, and aircraft operating to and from BBTCA, within a 5 km radius
- Ferry/Landside Operations within 500m of the ferry terminal that are outside the realm of existing City bylaws
- Co-ordinate stakeholder interests in aeronautical abatement noise and flight path procedures
- Examine alternatives for noise mitigation
The recommendations and reports from the office will be forwarded to the Director, Airport Operations. The Director may refer the recommendations to the appropriate authority or committee for necessary action when required (e.g. area municipalities, City of Toronto, Transport Canada, etc.)
Organizational Structure
The noise management office comprises the following staff:
Pat Fagnano – Manager, Airside Operations
Michael MacWillliam – Noise Management Officer / Airport Duty Manager
Holly Campbell – Noise Management Officer / Airport Duty Manager
Michael Antle – Noise Management Officer / Airport Duty Manager
Christine Ashwal – Administrative Support
As a normal order of business the Noise Office will consult with the following agencies to fulfill its mandate.
- Transport Canada
- NAV Canada
- BBTCA Tenants and Operators
The BBTCA Noise Management Complaint System
The Toronto Port Authority is sensitive to the issue of aircraft noise and its effects on surrounding communities.
Although the BBTCA responsibility for aircraft noise management and noise complaints extends only to its required 5 km radius, the BBTCA responds to ALL complaints it receives.
The complaint process has five distinct steps:
- Making a Complaint
To make a complaint members of the public have two options: calling 416 203-8490 to leave a complaint over the phone, or using our on-line complaint for, found at www.torontoport.com.
- Receiving/Acknowledging the Complaint
Complaints are reviewed DAILY, and acknowledged within 24 hours.
- Analysing the Complaint
The Noise Management Office of the BBTCA initiates a same-day investigation into the potential causes of the complaint.
- Responding to the Complaint
A written response will be sent to the complainant explaining the results of the analysis. If action is required to be taken, (such as issuing a notice of curfew violation to a commercial carrier, or issuing a notice of non-compliance with the GNP to a pilot), this will be noted in the response.
The BBTCA is targeting a five (5) business day turnaround for responding to complaints, starting in Summer 2011.
- Reporting on the Complaint
Monthly reports will be posted on the Toronto Port Authority website, with key monthly information about complaints.
At least once a year, a roll-up of key statistics will be posted publicly.